NewGen Depot warrants to the original purchaser that its Wood Plastic Composite (WPC) cladding products will be free from material defects in workmanship and materials under normal use and service conditions.
Warranty Periods
Residential Applications:
15 years from the original purchase date.
Commercial Applications:
10 years from the original purchase date.
Saltwater Proximity Clause:
If the cladding is installed within 500 feet of the ocean or saltwater, the warranty period is restricted to 2 years.
What the Warranty Covers
Under normal use and service conditions, covered WPC cladding products are warranted against:
- Splitting
- Splintering
- Rotting
- Structural damage caused by termites
Material-Only Coverage – No Installation
This warranty covers the replacement of materials only.
NewGen Depot does not pay for and will not cover any:
- Labor costs
- Installation costs
- Removal costs
- Reinstallation costs
- Freight costs
These costs associated with replacing defective materials are not covered under this limited warranty.
Stain & Fade Resistance
NewGen Depot WPC products are engineered to be highly resistant to fading and staining when properly maintained.
No composite material is completely stain-proof or fade-proof.
The warranty does not cover:
- Staining caused by spilled substances that are not promptly cleaned.
- Natural fading resulting from years of prolonged exposure to UV rays and harsh weather conditions.
Warranty Claims
If a defect is discovered during the applicable warranty period, the original purchaser must notify NewGen Depot in writing within 30 days of discovering the defect.
A warranty claim must include:
- Valid proof of purchase
- A detailed description of the alleged defect
After the claim has been reviewed and validated, NewGen Depot may, at its sole discretion:
- Replace the defective materials; or
- Issue a prorated refund according to the warranty schedule below.
Prorated Warranty Coverage
100% Recovery
Residential: 0–5 years
Commercial: 0–5 years
80% Recovery
Residential: 6–7 years
Commercial: 6 years
60% Recovery
Residential: 8–9 years
Commercial: 7 years
40% Recovery
Residential: 10–11 years
Commercial: 8 years
20% Recovery
Residential: 12–13 years
Commercial: 9 years
10% Recovery
Residential: 14–15 years
Commercial: 10 years
Warranty Exclusions
This limited warranty does not cover product failure, malfunction, or damage resulting from:
- Failure to perform the required yearly washing and cleaning of WPC cladding boards.
- Improper installation or failure to follow installation guidelines and local building codes, including improper gapping or fastening.
- Movement, distortion, or settling of the ground, wall, or supporting structure.
- Flooding, hurricanes, earthquakes, or other Acts of God.
- Environmental conditions, including air pollution, mold, or mildew.
- Staining caused by dirt, concrete dust, grease, oil, hard-water mineral deposits, or other foreign substances.
- Abuse, neglect, improper handling, or improper storage by the purchaser or third parties.
